Voice Quality Matters

Archive for the ‘Applications’ Category

When we conceived TurboBridge, we wanted our service to be fully automated, fast and high quality. We think we’ve achieved our goal. When you sign-up with TurboBridge, your account is activated and ready to go literally within a few seconds. There is no manual process, no sales person will call you to “help” nor will you have to wait for your account to be “activated.”

Upon sign-up, you’ll be prompted to create your first conference bridge and you’ll be ready to make your first conference call immediately thereafter. You’ll also get a welcome email from us with your important account details.

But how many times have you signed up for a service only to discover it’s not for you for whatever reason and you quickly discover that cancelling the service is a test of your patience. “Please call us to cancel your account, our office hours are xx to xx”. Worse, when you call, they want to know why you cancelling and then begins 1000 reasons why you shouldn’t cancel and the classic “wait we have a better deal for you.”

Isn’t that annoying?

At TurboBridge, we found that annoying. We know that sometimes our service might not be right for you, for whatever reason. Or maybe you just needed the service for a limited time. Whatever. It’s your business. We’re sorry to no longer have you as a customer. But we felt that annoying you as you were leaving was just — well annoying!

That’s why with TurboBridge you can cancel your account online at any time. We didn’t hide the cancel account button either. It’s right there on the main page of the customer portal. No fuss, no hassle. Even better, if you cancel within our 30-day money back guarantee, we’ll automatically refund any service charges (less actual usage). No need to call and ask. We’ll do it for you automatically.

TurboBridge is also happy to welcome you back, if you sign-on, cancel but decide to rejoin our service. Super, welcome back! You’ll find all of your account settings and created conference bridges still active

On-line account cancellation represents how we think at TuroBridge. Good value. Quality service and easy to do business with.

TurboBridge is focused on providing high quality audio conferencing services. Businesses use audio conferencing all day long to connect their customers, employees and suppliers and our goal is to provide an easy to use affordable service. TurboBridge was designed as a web service, hence we provide you all the tools necessary to manage your account and conferences online and make changes at any time, with no need to contact us for assistance.

We often get customer inquiries about whether TurboBridge offers web conferencing. The short answer is we don’t. The longer answer is we do! In addition to our retail services, TurboBridge provides wholesale audio conferencing services to a number of other companies who integrate our conferencing with their other solutions.

We’re pleased to announce that join.me, a provider of web conferencing, uses TurboBridge for the audio conferencing portion of their service. Join.me is a service offered by the well known LogMeIn company. Join.me has developed a very innovative web conferencing collaboration service with many of the same attributes of TurboBridge. Mainly, join.me is a simple easy to use web conferencing service. It’s easy to set up or schedule a conference, easy for your participants to join and easy for the presenter to present. There’s much to recommend about join.me when compared to the older traditional web collaboration services which often required everyone to download a big application and offered numerous features that were difficult to use.

But we left the best part for last. The basic join.me service is FREE.

Yes, free, it’s easy to sign-up at http://join.me and includes free toll conferencing as well (powered by TurboBridge).  Look for join.me to expand their offering with additional services for a small monthly fee but their intent is for the basic service to remain free. There’s no reason not to try this fantastic service today!

A prospective customer was interested in TurboBridge because of our competitive toll free 800 conference rates and was interested in one of our introductory specials. The customer was using toll-free conferencing for all of their calls as the participants were all customers.

This particular customer was using 90,000+ minutes of toll free conferencing each month and had a bill in excess of $5,000 a month! The good news, TurboBridge was able to offer them a lower rate and right out of the gate, this customer was saving over $2,000 a month.

We had mentioned that TurboBridge also offered local toll numbers which might save them even more money. The company was hesitant, they didn’t want to appear ‘cheap’ and they also didn’t want to confuse their customer on what number they needed to dial.

TurboBridge toll and toll free numbers are almost the same 800-309-2350 or 805-309-2350. Almost the same is an understatement, only 1 digit difference! We suggested the customer advertise both numbers for several upcoming conferences and let the customer decide what number they wanted to dial.

The customer agreed to advertise both as a trial and on one of their first calls, fully 2/3rds of all participants dialed the toll number! The customer continued the trial and the same % held, 2/3rds called the local number with no prodding from them.

Two simple changes, selecting TurboBridge and offering toll calling as an option has saved this company almost 75% of what they had been spending for conferencing. It’s real money. It’s a real savings and it’s all because of TurboBridge.

TurboBridge is a great choice for e-learning or distance learning companies. We have a number of key customers using our conference services for daily or weekly group calls using a both toll and toll free calling with great rates.

One of these customers offers a “train the trainer” learning program for adults. The classes are mostly self education, the student reading materials online and taking the accompanying tests, but each week the group gathers for 1 to 1.5 hours for a conference call. During the call the moderator or teacher provides a lecture on the course material and takes questions at the end of the call.

This e-learning company has 6 instructors and does conferences 3 nights a week with a typical class of 10-15 students for 60 minutes. This equates to using almost 11,000 minutes a month. The best part is the TurboBridge price – a mere $29.95 per month for our most popular PRO plan providing you with 10 separate conference rooms.  This e-learning company uses our unlimited TOLL calling plan!

With TurboBridge’s unlimited TOLL calling, fixed monthly rates and affordable toll free 800 calling, we’re a great match for e-learning or distance learning companies.

As a non-profit organization, every penny counts and a penny spent on administration expenses is a penny you can’t spend on helping the cause of your organization. But communications are important amongst the often loosely formed group of salaried employees and persons contributing their time and assets to aid the organization. So conference calling becomes quite an important tool to being in touch.

Conference calling amongst staff members is a daily event and conference calling to communicate with existing and new contributors is a regular activity. It’s important to project a professional image while at the same time conserving cash.

Many conference companies don’t like to tell you how much anything costs and if you send a staff member to research a potential conferencing supplier, they can spend days trying to get at the real pricing information dealing with all sorts of pesky sales people who forever don’t seem to want to answer your simple questions.

With TurboBridge, we’re up front with our pricing. Flat rate unlimited conference calling at reasonable prices with no gotcha surprise extra charges at the end of the month make TurboBridge a great economical choice.

But if you’re a non-profit, we want to help more, so contact TurboBridge Sales at 1-888-666-3620 or drop us an email (sales@turbobridge.com) to learn about additional discounts for qualified non-profit groups