TurboBridge is a unique in that we allow basically any VoIP device to connect to us. That’s pretty straightforward. For a typical conference call, we have to mix n’ match the audio streams coming from a variety IP devices. That’s not straighforward and while they all may ‘speak’ VoIP, sometimes they don’t all speak it at the right time.

It’s something called clock synchronization, it’s terribly boring and it’s something special we do at TurboBridge to ensure you have the highest possible audio quality.

The ‘clock’ is the heartbeat or metronome to any network and telephone companies have long used highly accurate ‘clocks’ to ensure that all the components were singing to the same beat. Unfortunately, in the disconnected world of the Internet, there is no common clock. A bad clock can mean missing beats and lost audio.

When a VoIP conference call starts, each parties VoIP equipment starts their clock at the same time so that the audio can begin. However, not all clocks are as well made as others and sometimes during a single phone call, one of the participant’s clocks begin to lose or gain time, this is known in the VoIP world as ‘clock drift’. This ‘bad’ clock at some point realizes it’s not 100% in sync with the rest and makes a quick time adjustment — and when it does you likely will hear a brief click as your VoIP device re calibrates itself.  Unfortunately, when this re calibration happens every minute or two, it gets quite annoying.

At TurboBridge, we recognize that all VoIP devices aren’t created equal and using some special sauce, we continuously monitor the VoIP devices on a conference bridge and automatically police the ‘bad’ clocks so you don’t hear any annoying clicks.  It’s just one of the small things we do at TurboBridge to make your audio experience better.