Author: Chris Koehncke

Cancel your account on-line

When we conceived TurboBridge, we wanted our service to be fully automated, fast and high quality. We think we’ve achieved our goal. When you sign-up with TurboBridge, your account is activated and ready to go literally within a few seconds. There is no manual process, no sales person will call you to “help” nor will you have to wait for your account to be “activated.”

Upon sign-up, you’ll be prompted to create your first conference bridge and you’ll be ready to make your first conference call immediately thereafter. You’ll also get a welcome email from us with your important account details.

But how many times have you signed up for a service only to discover it’s not for you for whatever reason and you quickly discover that cancelling the service is a test of your patience. “Please call us to cancel your account, our office hours are xx to xx”. Worse, when you call, they want to know why you cancelling and then begins 1000 reasons why you shouldn’t cancel and the classic “wait we have a better deal for you.”

Isn’t that annoying?

At TurboBridge, we found that annoying. We know that sometimes our service might not be right for you, for whatever reason. Or maybe you just needed the service for a limited time. Whatever. It’s your business. We’re sorry to no longer have you as a customer. But we felt that annoying you as you were leaving was just — well annoying!

That’s why with TurboBridge you can cancel your account online at any time. We didn’t hide the cancel account button either. It’s right there on the main page of the customer portal. No fuss, no hassle. Even better, if you cancel within our 30-day money back guarantee, we’ll automatically refund any service charges (less actual usage). No need to call and ask. We’ll do it for you automatically.

TurboBridge is also happy to welcome you back, if you sign-on, cancel but decide to rejoin our service. Super, welcome back! You’ll find all of your account settings and created conference bridges still active

On-line account cancellation represents how we think at TuroBridge. Good value. Quality service and easy to do business with.

New Web Conferencing Partner

TurboBridge is focused on providing high quality audio conferencing services. Businesses use audio conferencing all day long to connect their customers, employees and suppliers and our goal is to provide an easy to use affordable service. TurboBridge was designed as a web service, hence we provide you all the tools necessary to manage your account and conferences online and make changes at any time, with no need to contact us for assistance.

We often get customer inquiries about whether TurboBridge offers web conferencing. The short answer is we don’t. The longer answer is we do! In addition to our retail services, TurboBridge provides wholesale audio conferencing services to a number of other companies who integrate our conferencing with their other solutions.

We’re pleased to announce that join.me, a provider of web conferencing, uses TurboBridge for the audio conferencing portion of their service. Join.me is a service offered by the well known LogMeIn company. Join.me has developed a very innovative web conferencing collaboration service with many of the same attributes of TurboBridge. Mainly, join.me is a simple easy to use web conferencing service. It’s easy to set up or schedule a conference, easy for your participants to join and easy for the presenter to present. There’s much to recommend about join.me when compared to the older traditional web collaboration services which often required everyone to download a big application and offered numerous features that were difficult to use.

But we left the best part for last. The basic join.me service is FREE.

Yes, free, it’s easy to sign-up at http://join.me and includes free toll conferencing as well (powered by TurboBridge).  Look for join.me to expand their offering with additional services for a small monthly fee but their intent is for the basic service to remain free. There’s no reason not to try this fantastic service today!

Add telephone participants to your video conference

Video conferencing is a hot application, but not all participants who need to join are on video, often they’re remote and the only tool they have to connect is a nearby telephone.So if you’re trying to answer the simple question, “how do I add telephone participants to my video conference”, we have the answer.  With TurboBridge’s SIP conferencing capability, you can easily allow remote telephone users to join your video conferencing.

While many video conferencing systems have audio conference bridge elements, you have to buy them and figure out how to run your telephone lines to the bridge and worse, figure out how many telephone lines you actually need. With TurboBridge, your video system needs to merely reach us and we handle the complexity of all the audio components.

Newer video conferencing systems from Tandberg, Cisco, Polycom, Lifesize, Logitech all support SIP audio add-in and it’s a simple 10-minute configuration to set up with few hassles. Best of all our expert SIP technnical staff is there to work with your team to ensure you’ve set everything up right. All at no cost.

TurboBridge supports ‘conferencing on demand’ whereby we actually will create a conference with your specific parameters sent from your video system. We also support traditional reservationless conferencing. We also support instant start from your video system to minimize unnecessary audio prompting found with other providers.

TurboBridge will conference your video participants, other SIP devices, toll and toll free callers as well as Skype user sinto a single audio bridge with no fuss. In addition, most video systems now support the HD Audio Codec G.722 enabling HD Audio quality for other SIP users as well.

Best of all – our low flat rate pricing, starting at  only $14.95 per month ensures your company an incredible value. Contact TurboBridge sales at (888)-666-3620 to learn more about our special video service offerings!