Author: Chris Koehncke

Money back guarantee – well almost

We keep abreast of what our competitors are up to and I recently stumbled upon one, who I shall leave best unnamed, who detailed that their money back guarantee only applied if all parties hung up on within the first 5 minutes of their conference call. I was left wondering what if you encountered a problem an hour into your conference call. The competitor then went on to describe in tortuous detail how you went about getting your ‘money back’.

At TurboBridge, we want you to be happy and more importantly we want to be easy to do business with. We offer a full unconditional 30-day money back guarantee. This means if you sign up for service and for whatever reason you are not happy (could be your dog shed on your couch and that upset you), we will refund 100% of of your money, no questions asked, no pesky customer service rep trying to ‘help’ you not get your money back.

With TurboBridge, you can cancel on-line at any time for any reason, no sales person to deal with, no phones calls to make and no faxing of ‘signed’ documents to ‘confirm’ your request.  As easy as it was to sign-up, you can just as easily cancel your account.

We hope, of course, you never cancel your account, but more importantly we want you to be happy. TurboBridge — it’s not just about audio conferencing, it’s about service.

Skype – the worldwide solution

TurboBridge is pleased to support direct Skype access at no additional cost. This means that from almost anywhere in the world you can easily participate in a TurboBridge conference, either as a host or participant by simply calling TurboBridge via Skype. Unlike other services, you do not need to have any Skype credits to call TurboBridge, your call is FREE.

It’s easy enough to reach the main TurboBridge conferencing system via Skype, you need only dial +99051000000481. I know it’s a long number, but it’s easy to cut and paste. Simply click CALL PHONES and paste this telephone number and hit the green CALL button and in seconds, you’ll be connected. Its that simple.

Once your connected, you’ll need to enter the conference ID, just like you would with a normal phone. To access the DIAL PAD with Skype, you click the gray matrix circle (see picture) and you can either click the numbers for your conference ID (how slow) or simply type them in using the keypad (much better).

Skype access for free, it’s what TurboBridge is all about, better audio quality, better value and a better experience.

A drifting clock?

TurboBridge is a unique in that we allow basically any VoIP device to connect to us. That’s pretty straightforward. For a typical conference call, we have to mix n’ match the audio streams coming from a variety IP devices. That’s not straighforward and while they all may ‘speak’ VoIP, sometimes they don’t all speak it at the right time.

It’s something called clock synchronization, it’s terribly boring and it’s something special we do at TurboBridge to ensure you have the highest possible audio quality.

The ‘clock’ is the heartbeat or metronome to any network and telephone companies have long used highly accurate ‘clocks’ to ensure that all the components were singing to the same beat. Unfortunately, in the disconnected world of the Internet, there is no common clock. A bad clock can mean missing beats and lost audio.

When a VoIP conference call starts, each parties VoIP equipment starts their clock at the same time so that the audio can begin. However, not all clocks are as well made as others and sometimes during a single phone call, one of the participant’s clocks begin to lose or gain time, this is known in the VoIP world as ‘clock drift’. This ‘bad’ clock at some point realizes it’s not 100% in sync with the rest and makes a quick time adjustment — and when it does you likely will hear a brief click as your VoIP device re calibrates itself.  Unfortunately, when this re calibration happens every minute or two, it gets quite annoying.

At TurboBridge, we recognize that all VoIP devices aren’t created equal and using some special sauce, we continuously monitor the VoIP devices on a conference bridge and automatically police the ‘bad’ clocks so you don’t hear any annoying clicks.  It’s just one of the small things we do at TurboBridge to make your audio experience better.