A multinational electronics company had offices in several countries and project teams that worked between them and with their customers. They had equipped each office with a Cisco Call Manager for their PBX. The calling rates between these various countries using the local telephone company was quite high as were the rates for calling internationally.
They installed an Asterisk PBX as tandem hub and sign-up for various SIP trunks for pure outbound calling. The Asterisk PBX had the routing intelligence and flexibility to deal with all types of interfacing with the various SIP companies. After some trial, they decided to run these trunks over the public internet and found only a handful of instances where they encountered poor call quality and if so, only for a few moments. Ironically, the Cisco Call Manager wasn’t able to handle the various SIP interface parameters they needed for all their service providers.
Initially, this company started using the conferencing capabilities of the Asterisk system. It worked, but they quickly ran into problems. First off, they wanted each office to be able to configure and set-up conference rooms as they needed and the IT dept wasn’t comfortable allowing too many administrators access to the Asterisk system. Second, they needed to include US callers and they didn’t wish to incur the cost or expense with establishing US telephone numbers and trying to manage it all. Finally, they were concerned about the load conferencing presented on their Asterisk system, which was already busy handling tandem calls.
Discovering TurboBridge, they literally configured a new SIP trunk from their Asterisk tandem in < 5 minutes such that any user on their network could reach TurboBridge via VoIP. Â Outside participants can dial in via any of the TurboBridge access methods. PLUS, the company’s internal staff, using both Cisco and Polycom IP phones which support HD Audio (G.722) can experience crystal clear communications.
Using TurboBridge, this multinational company reduced their conferencing expenses by 1/3 and increased their overall call quality. A nice bonus and it was easy to set-up with no hassles. TurboBridge’s ability to support multiple administrators and accounts, enabled each division to manage their own conference ID and monitor usage.